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Privacy Policy

Privacy Policy

Top Tier Renovation LLC
Website: TTRBuilders.com
Email: info@TTRBuilders.com
Phone: (916) 885-5552

 

1. Introduction

Top Tier Renovation LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit TTRBuilders.com ("Site") or communicate with us.

This Policy applies to all users, including California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

 

2. Information We Collect

A. Personal Information You Provide

We may collect:

  • Name
  • Email address (info@TTRBuilders.com)
  • Phone number ((916) 885-5552)
  • Property address or project location
  • Project details and service requests

B. Automatically Collected Information

When you visit our Site, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral source

This information is collected through cookies and tracking technologies.

C. Information from Communications

If you contact us by email or phone, we may keep records of:

  • Messages
  • Attachments
  • Project discussions

 

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Providing estimates and services
  • Communicating with you about projects
  • Responding to inquiries
  • Scheduling consultations
  • Improving website performance
  • Maintaining business records
  • Complying with legal obligations

 

4. How We Share Information

We do not sell your personal information.

We may share information only in the following cases:

  • With employees, subcontractors, or vendors necessary to perform services
  • With service providers (e.g., website hosting, email systems)
  • When required by law, regulation, or legal process
  • To protect rights, safety, or property of the Company

 

5. Cookies and Tracking Technologies

We use cookies to improve website functionality, analyze traffic, and enhance user experience.

Types of cookies we use:

Type

Purpose

Essential

Required for the Site to function properly

Analytics

Track usage and improve performance (e.g., Google Analytics)

Functional

Remember your preferences

Your Choices:

 

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no system is 100% secure, and we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information only as long as necessary for business operations, legal compliance, and dispute resolution.

Retention periods:

Information Type

Retention Period

Contact form submissions

2 years

Client project records

5 years after project completion

Analytics data

26 months

After these periods, information is securely deleted or anonymized.

 

8. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right

What It Means

✔ Right to Know

Request details about personal information we collect, use, and share

✔ Right to Delete

Request deletion of your personal information (subject to legal exceptions)

✔ Right to Correct

Request correction of inaccurate personal information

✔ Right to Opt-Out

Opt-out of sale or sharing of personal data (Note: We do not sell your data)

✔ Right to Non-Discrimination

You will not be discriminated against for exercising your rights

 

9. Shine the Light (California Civil Code § 1798.83)

California residents may request, once per calendar year, information about our disclosure of personal information to third parties for their direct marketing purposes.

Top Tier Renovation LLC does not share personal information with third parties for their direct marketing purposes.

To make a Shine the Light request, contact us at info@TTRBuilders.com.

 

10. How to Submit Privacy Requests

You may submit privacy requests by:

📧 Email: info@TTRBuilders.com
📞 Phone: (916) 885-5552

What to include in your request:

  • Your full name
  • Email address associated with your inquiry
  • The specific right you wish to exercise

Our response process:

  • We will acknowledge receipt of your request within 10 business days
  • We will respond to verified requests within 45 days as required by California law
  • We may need to verify your identity before processing requests

 

11. Children's Privacy

This Site is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@TTRBuilders.com, and we will delete it.

 

12. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their content or policies

We encourage you to read the privacy policies of any third-party websites you visit.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Site means you accept the updated Policy.

 

14. Contact Information

If you have questions about this Privacy Policy or your privacy rights:

Top Tier Renovation LLC
Website: TTRBuilders.com
Email: info@TTRBuilders.com
Phone: (916) 885-5552